Booking Policies

Booking Policy for Jelita Lashes

At Jelita Lashes, we strive to provide our clients with high-quality eyelash extensions services. To ensure that our booking process runs smoothly, we have the following policies in place:

Booking Process

We encourage all our clients to book their appointments through our online scheduling system. If you need to change or cancel your appointment, please give us at least 24 hours’ notice via text message, phone call, email, or you can reselect a new booking via the booking confirmation link in your email.


If you’ve had an allergic reaction to any lash or brow service before, you must obtain written approval from your GP before booking an appointment with us.

Deposits/Booking Fee

You can cancel or amend your booking for free up to 24 hours before your appointment time, provided you notify us. Late cancellations (less than 24 hours’ notice) will incur a booking fee charge.

Arrival Time

Please arrive on time for your appointment to ensure that we have enough time to provide you with the best possible service. If you’re more than 15 minutes late, we reserve the right to reschedule your appointment.


We kindly ask that you don’t bring your pets to your appointment as some of our clients may have allergies.

Health Concerns

If you’re feeling unwell or have symptoms of cough/flu/fever, please let us know in advance, and we’ll reschedule your appointment.

First Time Clients

If this is your first time getting an eyelash or brow service, please let us know.


Please arrive at your appointment with clean eyes and no makeup, as this can affect the quality of the service we provide. If you arrive with makeup residue, mascara, or lash strip glue, there may be an additional charge of make up removal service.

Contact Lenses

Please remove your contact lenses before your appointment to minimize the risk of eye irritation.


We recommend avoiding high caffeine beverages before your appointment.

Late Arrivals

If you’re running late, please let us know via text or call as soon as possible. This will help us manage our schedule and ensure that we can provide you with the best possible service.

COVID-19 Regulations

As per the latest COVID-19 regulations, please use the QR code to check in and provide proof of full vaccination upon arrival at your appointment. We reserve the right to refuse service if you fail to do so, and the deposit/booking fee is non-refundable.

Card Payment Surcharge

A surcharge applies to all card payments.

During the Appointment

Please note that your appointment will be silent during the procedure. You’re welcome to listen to your own audio during this time. Please inform the lash practitioner before opening your eyes or moving your body to ensure that it’s safe to do so.

Cancellation/No Show/Refund Policy

If you need to cancel your appointment, please give us at least 24 hours’ notice. Failure to do so will result in the forfeit of your booking fee. If you don’t show up for your appointment, we’ll forfeit your booking fee.

No refunds will be issued for booking fees or fully paid appointments. We would always love the opportunity to regain your confidence with us if we can schedule in a booking to fix what isn’t as expected.

Complaint Policy

At Jelita Lashes, we are committed to providing high-quality eyelash services, and we understand that sometimes issues may arise. If you have any concerns or problems with your treatment, please contact us within 24 hours of your appointment via phone, text, or email. We consider 24-48 hours a reasonable timeframe. We will investigate the issue and work with you to find the best solution, which may include complimentary lash removal if necessary. Please note that we do not offer refunds, as your payment covers the materials and time of our lash artists. Our priority is your satisfaction, and we appreciate your feedback to help us improve our services.